The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit.
If there are any obstacles for reselling the good such as scratches, marks, or blemishes on the item; and/or any signs of wear on the product, the tags, and/or the case; and the product has been sized or altered in any way, we cannot accept the items for return or exchange.
Certain individual products are ineligible for return, as noted on the Website pages displaying those products.
For all items except individual products, you can return in 15 days without any conditions. For damaged or defective items you can return in 30 days with official report signed by you and the cargo worker. You can select 3 different return methods;
Full amount paid, minus the shipping, gift wrapping or any other charges, will be credited to your HATEMOGLU account. Store credit does not expire and can be used any time as cash for any purchase at HATEMOGLU. If you gained a present from this shopping, you are not required to send it back.
Full amount paid, minus the shipping, gift wrapping or any other charges, will be refunded to your Credit Card, Paypal or Bank Account. If you gained a present from this shopping, you must to send back with its original package.
The product can be exchanged with a new item. If you gained a present from this shopping, you are not required to send it back.
Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.
Unfortunately, we cannot accept returns for monogrammed or custom-made items.
If you receive a damaged or defective item, contact our Customer Service within 48 hours from delivery. Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. HATEMOGLU will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately.
Please note that HATEMOGLU cannot guarantee return credit for orders that are returned without proper HATEMOGLU authorization. For the authorization, please send an e-mail regarding the issue to [email protected]. We will respond with your return code number. By adding this number to your package when you are shipping back to us, you can return your item.
Gifts can be returned within 15 days from delivery. For return acceptance, gifts must provide return and exchanges policies. HATEMOGLU cannot guarantee return acceptance for gifts that are returned without proper HATEMOGLU authorization. Return authorization must be obtained by exactly following the steps below.
Send us an email indicating the reason of your gift return and make sure to specify the name of the person under which the gift was purchased at HATEMOGLU.
HATEMOGLU will e-mail you a return authorization number and instructions within four to six business days.
Follow the returning instructions contained in the e-mail and ship the item back to the address listed within the same e-mail.You will receive a HATEMOGLU gift certificate by e-mail or product exchange as soon as we receive your returned merchandise. The amount of the gift certificate will reflect the original purchase price, less the initial shipping fee. No direct refund can be applied to returned gifts.